When good talent is too hard (or too expensive) to find, a great way to augment your workforce is to hire smart, junior staff and train them. The problem is, not everyone is skilled at training and mentoring, and if they are, they may not be able to afford to take the time to train-up junior staff.
For this reason, Thorsen Consulting offers training programs to assist companies in on-boarding their new employees. Custom training seminars and workshops are aimed both at the new employees and their managers with a goal of helping kick-start the employee’s productivity and fostering a healthy, long-term tenure.
Topics & Seminars include:
- Customer Service
- Needs Analysis
- Project Management
- Trouble Shooting
- Quality Assurance
FileMaker Apprentice Program
Are you thinking about hiring a new employee but not sure how you will be able to dedicate time to get them up to speed?
Customer Service & Consulting Training
Practical guidance and exercises focused on helping your junior developer quickly become productive (and billable) while they are learning programming skills. These topics include:
Attendees will learn how to ask great questions, provide informative status reports, and anticipate user needs.
User Support & Troubleshooting
Attendees will learn how to ask qualifying questions, address the user’s main issue, and utilize existing resources before escalating a problem.
Quality Assurance and Testing Methodologies
Attendees will learn how to test their own and someone else’s code, implement standards for co-development, and follow a procedural test list in order to maintain quality standards.
You cannot teach someone to be a developer in four weeks, but you can expose them to a variety of exercises and techniques that help familiarize them with key issues and keep them moving on a path towards mastery. Attendees will be required to complete exercises and self-study using the following resources:
1. FileMaker Training Series (FTS) training materials
2. ISO FileMaker Magazine
3. Cris Ippolite’s videos on Lynda.com
4. Live teleseminars (with Q&A) by industry experts
5. Industry resources including websites, services and podcasts
Exercises will focus on obtaining mastery of junior level techniques so you and your team can feel confident delegating tasks to them. The areas of focus include:
1. Layouts and Interface Techniques
3. Quality Assurance
This is a virtual program meaning all information will be delivered via email, phone and webinars. Attendees must be prepared to commit 15-20 hours per week to class and study time.
If you’re ready to jumpstart your career as a FileMaker developer, please contact me to decide if this program is right for you.