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June 2015 Dates Announced for FileMaker Online Training Course, JumpStartFM

Molly Connolly has announced dates for the next FileMaker online training class, JumpStartFM. The course begins June 1, 2015 and concludes June 25, 2015.FileMaker professionals who register before May 1, 2015 will receive an “early bird” discount that saves $250 on the usual course fee. FMPug members receive an additional discount of $250.

How to Write Status Reports that Keep Clients Happy: Tips for FileMaker Developers and Software Consultants

How to Write Status Reports that Keep Clients Happy Voicemail: “Hey Bill, it’s Sandy at Widgets, Inc. I just wanted to check in with you before I head to my meeting – I haven’t heard from you lately and Shannon is getting concerned about where we are on the project. I’m sure you’re busy but give me a quick call back so I can give my boss the heads up. He wants an update before I submit your invoice for payment, okay? Thanks so much!” If you’ve been consulting for any length of time, you’ve probably found yourself in this position at ...

Cris Ippolite on Designing Effective User Support and Training Materials for FileMaker Products

The ultimate goal for any FileMaker developer is to ensure that clients are comfortable with new products and embrace the application(s) in their work. Effective training, documentation and ongoing support is a critically important element but can be costly and time consuming for developers. Cris Ippolite, president and founder of iSolutions, Inc., addressed these issues and offered ideas and solutions in his presentation, “Best Practices for User Support & Training” at the 2013 FileMaker Product Developer Conference in Chicago.  This session is one of more than a dozen included in the audio package available on the conference website*. During the “Best Practices ...

How Much Should FileMaker Developers Charge? Kirk Bowman on Value Pricing

How much do FileMaker developers make? How much should FileMaker developers earn? According to Kirk Bowman, your bank account balance is a direct result of your pricing strategy. Is your pricing too low? In a compelling presentation at the 2013 FileMaker Product Developer Conference in Chicago, Bowman suggested developers make pricing a "core competency" and outlined strategies to help increase your income without sacrificing the quality of the work you deliver to clients. Kirk Bowman's presentation, "The Art of Value," is available for download in the 2013 FileMaker Product Conference audio package. All 2013 sessions can be downloaded for $125*. *FMPug members get ...

Understanding and Presenting Options

One of the hardest things to teach consultants is how to listen for what the client needs versus what the client says they need. Clients base their wish list based on information that is available to them. This means there may be a myriad of options they have not considered because they don't even know those options are available to them. It is therefore our responsibility to help clients understand their options in order to make the best decisions. For example, I told my painter I only wanted him to paint my basement one color because I assumed he would charge ...

Context, context, context!

I'm training a new intern and she's exceptionally good at letting me know when she doesn't understand. I know that sounds like a funny quality to be excited about--but usually my biggest problem teaching adults is getting them to admit they don't understand. After all, how can I help you if I don't know what the problem is? If you've had the opportunity to train kids and adults the difference is glaring. When kids don't understand it is YOUR fault. They say, "HUN?" "What are you talking about?!" and "I don't get it!" When adults don't understand, they assume it is their ...